Why do I get a "Computer Not Authorized" error in Rhapsody 4?

Why do I get the error "Computer Not Authorized: This computer has not been Authorized to play Rhapsody subscription tracks. To Authorize, Select My Account > Authorize Computer from the Rhapsody Menus"?

When you attempt to play streamed subscription tracks in Rhapsody 4, or transfer them to a portable MP3 player, you may receive this error, even though your computer is authorized:

Computer Not Authorized -- This computer has not been authorized to play Rhapsody subscription tracks. To authorize, Select My Account > Authorize Computer from the Rhapsody menus.

Try the following solutions, attempting playback or transfer again after each one. You don't have to do all of these. If the first doesn't work, try the next, until you find your solution.

Solution 1: Check if you are signed in and your computer is authorized.

Double-check that you are signed in and your computer is authorized.

Solution 2: Download the track before you transfer it.

If the issue occurs when you try to transfer a streamed track to a portable device, download the track first:

1. Right-click on the streamed subscription track in My Library and select Download Tracks.



This changes the track to a downloaded subscription track.

2. Drag and drop the downloaded subscription track(s) to your device.

Solution 3: Troubleshoot your Helix Components.

This involves deleting your Helix Licenses and then, if necessary, updating Helix Components.

Solution 4: Run the Windows Media Security Component Upgrade.

The Windows Media Security Component Upgrade works only on Windows XP & 2000 operating systems. Do not perform this step if you have Windows 98 or Windows ME.

Solution 5: Rename the DRM folder.

The Windows DRM folder contains licenses for secure media files such as your Rhapsody tracks. Renaming the DRM folder can help fix these licenses.