Google Search


Sunday, August 12, 2007

Rhapsody installation freezes at 99%?

I tried to install Rhapsody, but it stopped. When I looked, it said it was 99% complete. Why?

The Rhapsody installation may freeze at 99% and never complete the installation. This can occur if Rhapsody access to the Internet is blocked, or there is a problem installing the Digital Rights Management (DRM) components.

To resolve, try the following solutions, attempting the installation again after each one. You don't have to do all of these! If the first doesn't work, try the next, until you find your solution.

Solution 1: Reset your Internet Explorer settings and configure your firewall to allow Rhapsody Internet access.

Follow the steps in Trouble installing, signing in, or connecting? Check this software, then try installing Rhapsody again.

Solution 2: Set Internet Explorer to automatically detect settings.

1. Open Microsoft Internet Explorer.
2. Click the Tools menu, then choose Internet Options.
3. Click the Connections tab.
4. Click the LAN Settings button. The Local Area Network (LAN) Settings window opens.
5. Check the Automatically detect settings box.
6. Click OK twice.
7. Close Internet Explorer, and try to install Rhapsody again.

Solution 3: Close other programs on your computer.

Try improving performance by closing all other open applications and programs running in the background.

Solution 4: Remove Internet Explorer cookies and temporary files.

Follow these steps, then try installing Rhapsody again.

Solution 5: Update your Windows Components.

1. Close out of Rhapsody, Windows Media Player, Internet Explorer, and any other open programs.
2. Update your Windows Components (for Windows XP & 2000 operating systems only. Do not perform this step if you have Windows 98 or Windows ME). Once you have done these steps, try again.

Solution 6: Uninstall, then reinstall Windows Media Player 10.

Click here for instructions. Once you have done these steps, try installing Rhapsody again.

Solution 7: Rename the DRM folder.

The Windows DRM folder contains licenses for secure media files such as your Rhapsody tracks. Renaming the DRM folder can help fix these licenses. Once you have done these steps, try installing Rhapsody again.

Solution 8: Troubleshoot your Helix Components.

This involves deleting your Helix Licenses and then, if necessary, updating Helix Components. Once you have done these steps, try installing Rhapsody again.

Solution 9: Update to the latest Rhapsody version.

1. Launch and log in to Rhapsody.
2. Select Help > Check for Updates.
3. Follow the prompts to update to the latest version of Rhapsody.

No comments: