Getting "unable to install required components", "DRM", or "WMDRM" errors when you update Rhapsody?

Rhapsody invited me to upgrade and now I'm getting one of the following errors:
- "Unable to install required components"
- "Rhapsody was unable to acquire needed DRM information from the computer"
- "WMDRM corrupt"



To resolve this issue, please follow the instructions for your operating system:

Windows 2000
Rhapsody 4.0.2.154 is not compatible with your operating system. However, we have released a new build, Rhapsody 4.0.2.160 that is compatible. Please uninstall Rhapsody and install the latest version using the instructions below.

1. Click the Windows Start button and point to Settings > Control Panel (In Windows XP: Start > Control Panel ).
2. Click Add or Remove Programs.
3. Find and select Rhapsody from the list of programs.
4. Click the Change/Remove button.
5. Follow the on-screen prompts.
6. If you get a prompt that Rhapsody has already been removed, click OK.
7. Go to http://www.rhapsody.com/-software to download the latest version of Rhapsody.

Windows XP Service Pack 1
Please update to Service Pack 2. Then run the updates for Windows XP Service Pack 2 including Windows Media Player 11.

1. Open Internet Explorer
2. Click Tools > Windows Update
3. Follow the onscreen prompts.
4. Once Microsoft has determined what updates you need, it will present you with a list of available updates. Ensure Service Pack 2 is selected.
5. Allow Windows to update. Once it has finished updating, it will prompt you to restart.
6. After your computer reboots, perform the above steps again for ALL Windows Updates. Make sure to install Windows Media Player 11.
7. Install Rhapsody again.

Windows XP Service Pack 2
Update to Windows Media Player 11, then run the updates for Windows XP Service Pack 2.

1. Open Internet Explorer
2. Click Tools > Windows Update
3. Follow the onscreen prompts.
4. Once Microsoft has determined what updates you need, you will see a list of available updates. Ensure that Windows Media Player 11 is selected.
5. Allow Windows to update. Once it has finished updating, it will prompt you to restart.
6. After your computer reboots, perform the above steps again for ALL Windows Updates before installing Rhapsody again.

If you still receive DRM errors when trying to install
If you still receive DRM errors when trying to install after updating your operating system, try the article applicable to your error below:

Rhapsody is unable to install required components from the Rhapsody server
'Windows Media Licenses (WMDRM) are corrupt' error
'Could not get the DRM info, cannot log in' error when starting Rhapsody